Boost operational efficiency with customer and workforce communication

Communication is at the heart of all human interactions, and consequently, it can either make or break a company. From enhancing employee engagement and collaboration to building customer relationships, effective communication is fundamental to business success. By...

How to tap into exceptional customer experience

Adobe and Econsultancy recently revealed that customer experience (CX) is the most exciting business opportunity for 2020, with leading businesses across various sectors rating CX as a top digital priority, which if executed properly, will set them apart from the...

Things you should insist your chatbot can do

Businesses of all sizes are increasingly using chatbots to address customer queries. That makes sense, says Clevva co-CEO Ryan Falkenberg, adding: “Used effectively, chatbots can be a valuable addition to any customer service offering. All too often, however,...

Channel customer expectations through WhatsApp

Markets are noisy and busy. Companies are clamouring for customer attention and their share of wallet and engagement. It has become increasingly important for organisations to make connections with their customers, to create personal environments from which they can...