Feb 24, 2020
The prospect of another year of lacklustre growth presents forward-thinking business leaders with the perfect reason to tap into the “experience economy”. Nathalie Schooling of customer experience specialists nlighten says the country’s lackadaisical...
Feb 14, 2020
Elingo research shows while the type of industry will greatly influence CX, ultimately it is a matter of choice and first contact resolution. The importance of customer experience (CX) and the value a business places on the experience clearly depends on the industry...
Feb 13, 2020
Despite all the technological advances taking place, customer engagement remains one of the most fundamentally important components necessary to drive business growth. And yet, many companies are still not giving it the attention it deserves. As we head into 2020,...
Feb 7, 2020
Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent. By Wynand Smit, CEO of Inovo In fact, 67% of people prefer self-service over speaking to a company...
Jan 22, 2020
With more and more of our world becoming digitally dominated, always-on and always connected, consumers literally have a world of choice when it comes to obtaining the products and services they need. By Andrew Hoseck, chief operating officer at In2IT Technologies...
Jan 21, 2020
With more and more of our world becoming digitally dominated, always-on and always connected, consumers literally have a world of choice when it comes to obtaining the products and services they need. By Andrew Hoseck, chief operating officer at In2IT Technologies...
