Dec 17, 2019
The decline in international visitors has caused unease in the tourism sector. The factors attributed to this decrease are many, but tourism service providers need to look inwards if we are to grow and recover ‘Brand SA,’ according to Brendon Bairstow-Klopper,...
Dec 17, 2019
As business heads into 2020, the way customer experience is managed will irrevocably change. By Paul McIntyre, CX executive at Elingo Ushering in this new era will be technologies like artificial intelligence (AI) and machine learning (ML) which have already impacted...
Nov 26, 2019
While Black Friday may be a highlight for consumers, it is also a day many retailers dread. They not only need to prepare for record sales and increased demand, but also need to focus on keeping customers happy, which is no easy feat, says Merchants South...
Nov 25, 2019
The use of artificial intelligence (AI) and machine learning is on the rise but it’s important to know which reputation management processes should and shouldn’t be automated. AI, using natural language processing (NLP) models, allows computers to...
Nov 6, 2019
As regional mobile subscribers increasingly come to expect near real-time, personalised products, services and customer support, telecom operators will require a transformative digital business support system (BSS) that enables them to control the full breadth of...
Nov 1, 2019
Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap? By Lee Naik, TransUnion Africa CEO Think you’re a customer experience superhero? Think again. Not only are most...
