Jun 17, 2020
Businesses of all sizes are increasingly using chatbots to address customer queries. That makes sense, says Clevva co-CEO Ryan Falkenberg, adding: “Used effectively, chatbots can be a valuable addition to any customer service offering. All too often, however,...
Jun 9, 2020
Markets are noisy and busy. Companies are clamouring for customer attention and their share of wallet and engagement. It has become increasingly important for organisations to make connections with their customers, to create personal environments from which they can...
May 29, 2020
The retail industry faces the challenge of delivering a consistent experience across all channels, including online and physical storefronts. It is also becoming increasingly critical to deliver tailored offerings that meet the needs and interests of individuals...
May 6, 2020
The adoption of key technologies in the South African communication, media and technology (CMT) space, can unlock R182-billion in value for the industry, consumers and society at large by 2026, we found in recent study conducted at Accenture. By Nitesh Singh, MD for...
Apr 28, 2020
Self-service business solutions allow for organisations to engage and support customers as they face increasingly rigid quarantine restrictions, writes Wynand Smit, CEO of Inovo. There is plenty of research that points to how customers prefer finding alternative...
Mar 23, 2020
The results of the PwC 2019 Global Consumer Insights Survey were hardly surprising: customers in South Africa used social media to hear about current events (33%) and used social media to determine where they would shop and what they would buy (46,5%). South African...
