Aug 12, 2019
In order for any organisation to succeed, customer experience (CX) has to be a major priority. After all, the better someone feels about their interaction with an organisation, the more likely they are to keep coming back. By Ross Sibbald, commercial director of...
Aug 6, 2019
According to a Nielsen report, consumers are all about convenience, connection and control. The new generation of shoppers is more informed, far more demanding and more focused on getting things done quickly and easily. By Lizette Akker, customer experience management...
Jul 30, 2019
As digital technology and new regulations continue to reshape the financial landscape, we are seeing a new breed of accountant emerge. By Pieter Bensch, executive vice-president for Sage Africa & Middle East Tech-savvy, strategic, client-focused and gifted with...
Jul 18, 2019
I hear many people say things like, “We are customer-centric and want to improve the customer experience,” but that intent often doesn’t materialise in any meaningful customer-facing changes. By Calton Nhando, digital consultant at IndigoCube There...
Jul 8, 2019
User experience (UX) and customer experience (CX) are vital business elements that have evolved significantly in recent years thanks to the availability of more innovative technology. This has also impacted how organisations are embracing their approaches to customer...
Jul 1, 2019
The customer experience (CX) has evolved rapidly in the past decade. By Calton Nhando, digital consultant at IndigoCube Change is the only constant so what works today won’t necessarily work tomorrow. And the world that companies face today is vastly different...
