Jul 1, 2019
The customer experience (CX) has evolved rapidly in the past decade. By Calton Nhando, digital consultant at IndigoCube Change is the only constant so what works today won’t necessarily work tomorrow. And the world that companies face today is vastly different...
Jun 18, 2019
Earlier this year, Gartner released its 2019 Magic Quadrant for Field Service Management, and while IFS understands service and flexibility required to deliver for our customers, the report is full of other pieces of enlightening information. By Tom Paquin, senior...
Jun 3, 2019
How you can deliver a seamless in-branch customer experience? By Andrew Small, BT vice-president: unified communications and contact centres. When I talk to CIOs, they often talk about the challenges they have in their branches or stores with employee and customer...
May 30, 2019
Digitisation has revolutionised the way businesses operate, with new entrants into all markets disrupting traditional enterprises through entirely innovative models. By Vishal Barapatre, chief technology officer at In2IT Technologies Mobile applications have become...
May 28, 2019
Data analytics; the new buzzword for business people everywhere – it’s the new north star guiding every decision we’re supposed to make. But there’s a lot of data and not a lot understanding on what to do with it, often making data analytics...
May 9, 2019
Loyalty programmes have become a popular value add and customer experience enhancer, but until fairly recently, they have been the domain of mainly the largest brands and retailers. Kobus du Plooy, CEO of transactional software platform Celbux, says this is due to the...
