Jul 30, 2019
As digital technology and new regulations continue to reshape the financial landscape, we are seeing a new breed of accountant emerge. By Pieter Bensch, executive vice-president for Sage Africa & Middle East Tech-savvy, strategic, client-focused and gifted with...
Jul 18, 2019
I hear many people say things like, “We are customer-centric and want to improve the customer experience,” but that intent often doesn’t materialise in any meaningful customer-facing changes. By Calton Nhando, digital consultant at IndigoCube There...
Jul 8, 2019
User experience (UX) and customer experience (CX) are vital business elements that have evolved significantly in recent years thanks to the availability of more innovative technology. This has also impacted how organisations are embracing their approaches to customer...
Jul 1, 2019
The customer experience (CX) has evolved rapidly in the past decade. By Calton Nhando, digital consultant at IndigoCube Change is the only constant so what works today won’t necessarily work tomorrow. And the world that companies face today is vastly different...
Jun 18, 2019
Earlier this year, Gartner released its 2019 Magic Quadrant for Field Service Management, and while IFS understands service and flexibility required to deliver for our customers, the report is full of other pieces of enlightening information. By Tom Paquin, senior...
Jun 3, 2019
How you can deliver a seamless in-branch customer experience? By Andrew Small, BT vice-president: unified communications and contact centres. When I talk to CIOs, they often talk about the challenges they have in their branches or stores with employee and customer...
