Aug 14, 2019
Omnichannel customer engagement revolves around so much more than just a technology-driven approach. A cross-channel strategy needs to be an integral human one if organisations are to remain competitive in an increasingly connected environment. By Mo Areff, business...
Aug 14, 2019
South African businesses are faced with an exceedingly difficult task. They have to find ways to survive in the face of ongoing political uncertainty, fast eroding business and investor confidence, and declining consumer spend. By Wynand Smit, CEO of Inovo From large...
Aug 12, 2019
In order for any organisation to succeed, customer experience (CX) has to be a major priority. After all, the better someone feels about their interaction with an organisation, the more likely they are to keep coming back. By Ross Sibbald, commercial director of...
Aug 6, 2019
According to a Nielsen report, consumers are all about convenience, connection and control. The new generation of shoppers is more informed, far more demanding and more focused on getting things done quickly and easily. By Lizette Akker, customer experience management...
Jul 30, 2019
As digital technology and new regulations continue to reshape the financial landscape, we are seeing a new breed of accountant emerge. By Pieter Bensch, executive vice-president for Sage Africa & Middle East Tech-savvy, strategic, client-focused and gifted with...
Jul 18, 2019
I hear many people say things like, “We are customer-centric and want to improve the customer experience,” but that intent often doesn’t materialise in any meaningful customer-facing changes. By Calton Nhando, digital consultant at IndigoCube There...
