Jan 8, 2019
2018 has indeed been a tough year for South African businesses. Many organisations have faced closing their doors or reinventing themselves in order to remain in business. Lizette Akker, customer experience management lead and associate partner at IQbusiness Now more...
Dec 13, 2018
For companies looking to fully embrace the evolution of customer experience (CX), a delicate balancing act must be achieved between adopting the right technologies and engineering the right business strategies. By Rob Allman, senior vice-president: customer experience...
Dec 6, 2018
In a world where people have a plethora of services and products available to them, companies have to work harder than ever to keep their existing customers loyal. After all, with just a few taps of their smartphone or laptop keyboard, people can change their...
Nov 27, 2018
Both e-commerce and bricks & mortar companies are exploring various channels to not only retain current customers but attract new business. The retail market has become so competitive that loyalty and reward programmes are widespread and are adapted to suit...
Nov 13, 2018
Loyalty programmes or rewards programmes are a major revenue generator in the hospitality industry and keeping operators front of mind, seeing as it is offered to customers who regularly support a company. This is according to Frik van der Westhuizen, marketing...
Nov 8, 2018
Achieving long-term brand loyalty has become brutally difficult for South African retailers. Mobile represents an unparalleled opportunity for savvy retailers to reach customers in more personalised, efficient and powerful ways – paving the way for a new era of...
