Feb 3, 2017
Change can be intimidating – for some company executives, the fear of potential problems being created by change can hinder progress and growth. In a competitive marketplace, stagnation leads to loss – businesses must adapt or risk customer loyalty...
Feb 2, 2017
The “consumerisation” of markets, the strong, steady growth of e-commerce and the shift to all-things digital in the customer experience, has quite naturally led to an explosion in the number of interactions between brands and consumers. By Roland...
Feb 1, 2017
Chantel Troskie, customer experience account manager at Oracle South Africa, discusses the direction robots are taking in the field of customer experience. At the most recent World Economic Forum in Davos, Switzerland, there was much talk about the power of automation...
Jan 20, 2017
While successful international businesses have long focused on customer experience as a major factor influencing a healthy return on investment, the same can unfortunately not be said for South African organisations who are letting this crucial business consideration...
Nov 29, 2016
Johan Walters, head of C2C Labs, says chief marketing officers (CMOs) are always looking for new ways to differentiate their brands. Newer technologies such as AR and VR offer huge opportunity to position a brand. But unless innovation is properly managed, measured...
Nov 23, 2016
Digital transformation is changing the way banks talk to customers, but forward-looking financial institutions in the region are looking at how they can deploy artificial intelligence and automation to transform the customer experience, writes Danny Drew,...
