Mar 2, 2017
Digital is changing customer engagement as boardrooms predict a shift from ‘business as usual’, explains Simon Russell, MD of Experian South Africa. Credit Bureaus are positioned to help unlock the power of data. The traditional business focus is dead....
Mar 2, 2017
SMEs present great opportunities for invigorating the economy; Stats SA has shown that when the contribution to the economy is broken down, the private sector earned a total of R2,1-trillion in turnover: large businesses contributed almost two-thirds (64%) to this...
Feb 15, 2017
Brand reputation relies heavily on exemplary service delivery and getting this right rests on having a deep understanding of what customers want out of an interaction with employees. Trust and loyalty levels are diminishing globally and consumers no-longer want to be...
Feb 10, 2017
Despite the fact that there is so much information out there explaining the benefits of improving customer engagement, too often one still comes across a company lacking in their communications delivery. The reality of the situation is that by neglecting how your...
Feb 8, 2017
In a market where customer experience trumps product as a competitive advantage, businesses are constantly faced with the challenge of providing customers with the experience that they are looking for, according to Amit Kaundinya, digital business advisor: connected...
Feb 3, 2017
Change can be intimidating – for some company executives, the fear of potential problems being created by change can hinder progress and growth. In a competitive marketplace, stagnation leads to loss – businesses must adapt or risk customer loyalty...
