May 13, 2024
A good customer experience (CX) has a delicate balance between relevance and respect, data precision, and human empathy. Thanks to advancements in cloud technologies and artificial intelligence, additional opportunities are created to use CX and drive new business...
May 9, 2024
World Innovation and Creativity Day fell on 21 April, reminding us of the boundless potential inherent in human ingenuity and technological advancement writes Tamara Rajić, director of business strategy: EMEA at Infobip. Artificial intelligence (AI) stands at the...
Apr 5, 2024
In 2022, there was a 24% increase in digital banking fraud in South Africa compared to the previous year. The same research showed that cybercriminal activity accounted for more than R740 million in company losses. With banking and financial crime escalating,...
Apr 5, 2024
In a hyper-competitive business landscape, customers will opt for the business that gives them the best experience. Khosi Ncube, chief experience officer at Rentoza, unpacks the importance of CX for the modern consumer and shares her advice on how to make CX a...
Feb 13, 2024
Customer experience has fundamentally changed. In fact, today it is in a state of constant evolution alongside the development of technologies such as generative AI, automation and personalised computing. Technology is shifting the way businesses facilitate the...
Feb 6, 2024
The importance of being a reliable partner within the public sector to navigate the digital migration journey, writes Murunwa Mashamba, senior specialist: key accounts manager at Atron Karabina. There is no doubt that building trust, establishing credibility and...
