Sep 28, 2015
“Brands need to know their audiences intimately through constant engagement and analytical research in order to craft a winning social media strategy. This is the only way that they can deliver the truly consumer-first experience that today’s savvy users are...
Sep 22, 2015
The world of customers’ interaction with business is complex – a maze of engagement channels, devices, conversations and contacts. Making a connection between your customers and your brand requires new ways to not just stand out to the right audience with the right...
Sep 16, 2015
Today’s economy is highly challenging for the majority of businesses, from retailers to service providers and everyone between. By Gary Allemann, MD of Master Data Management Differentiating on product or price is simply no longer an option, as the competition...
Sep 11, 2015
The world of technology remains saturated, as always, with on-trend buzzwords, writes Jiten Lala, head of sales: solution and portfolio at T-Systems in South Africa. The cloud “revolution” is here to help connect the Internet of Everything (IoT); while Big...
Sep 8, 2015
Core to any successful marketing campaign is the integrity, accuracy and reliability of data, and nowhere is this more true than in the banking sector. Starting off with reliable, targeted data bases of prospects is the first step to bringing new customers on board,...
Sep 3, 2015
Customer experience management that genuinely enhances customer “stickiness” depends on new strategies and now mindsets, says Frost & Sullivan. Speaking at the recent Interactive Intelligence Customer Experience Executive Forum in Johannesburg and...
