VC analysis improves customer service

Vivotek, locally distributed through Westcon Security Solutions, has released its first video content analysis (VCA) application package, following the debut of the Vivotek Application Development Platform (VADP), an open platform that integrates video analytic within...

Improved customer experience grows profits

Just like the Internet has revolutionised the way in which consumers make purchases, it is also changing the way in which business-to-business (B2B) buying is conducted. As this process takes hold, those organisations which invest in delivering a superior consumer...

Insurers need innovative collaboration tools

Collaboration is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalise on human expertise to provide faster, better decisions makes collaborating all the more important, says Andre le Roux of Interactive Intelligence....

Micros SA rolls out Sage CRM solution

Micros South Africa, a specialist provider of point of sale and reservation systems to the hospitality industry, is depending on the Sage CRM business solution from Sage ERP Africa to manage customer service for nearly 3 500 clients. The solution was implemented by...

The ROI of branded e-mail

E-mail is one of the most widely used forms of communication around the globe, as businesses use e-mail communication on a daily basis to communicate with all of their stakeholders.  Although e-mail branding achieves the highest return on investment (ROI) per rand...

Creating the elusive single customer view

Many organisations are investing significant sums and extensive time into implementing customer relationship management (CRM) systems for their purported ability to deliver improved customer relations and client retention, says Gary Allemann, MD, Master Data...