Aug 29, 2014
Just like the Internet has revolutionised the way in which consumers make purchases, it is also changing the way in which business-to-business (B2B) buying is conducted. As this process takes hold, those organisations which invest in delivering a superior consumer...
Aug 18, 2014
Collaboration is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalise on human expertise to provide faster, better decisions makes collaborating all the more important, says Andre le Roux of Interactive Intelligence....
Aug 7, 2014
Micros South Africa, a specialist provider of point of sale and reservation systems to the hospitality industry, is depending on the Sage CRM business solution from Sage ERP Africa to manage customer service for nearly 3 500 clients. The solution was implemented by...
Aug 6, 2014
E-mail is one of the most widely used forms of communication around the globe, as businesses use e-mail communication on a daily basis to communicate with all of their stakeholders. Although e-mail branding achieves the highest return on investment (ROI) per rand...
Jul 31, 2014
Many organisations are investing significant sums and extensive time into implementing customer relationship management (CRM) systems for their purported ability to deliver improved customer relations and client retention, says Gary Allemann, MD, Master Data...
Jul 31, 2014
A few decades ago, bank managers and storekeepers used to know their individual customers’ shopping or banking behaviour, preferences and needs intimately enough to provide them with personalised advice, recommendations and service that encouraged customer loyalty....
