Mar 19, 2014
Customers are the lifeblood of any business. Business owners want them to be happy. That’s why the saying exists that “the customer is always right” – even if they are not. If the customer doesn’t complain, most business owners assume that they are indeed satisfied...
Jan 23, 2014
Any business looking to scale needs business processes. Good business processes take your company to the next level by automating functions that previously required management in the form of human capital, says Aneesh Reddy, co-founder and CEO, Capillary Technologies....
Jan 23, 2014
In increasingly commoditised markets, the most important way for an organisation to distinguish itself from the pack – in a sustainable way – is through providing customers with a quality customer experience, and adding value to customers’ lives wherever possible,...
Jan 10, 2014
One of the biggest challenges that retailers will face in 2014 is the fear of losing their customers, as well as winning new ones, in a very competitive business environment. To address these challenges more and more companies will make aggressive investments in...
Nov 25, 2013
Having an updated database that contains the names and contact details of both existing customers and prospective clients is one of the most vital marketing tools for a company of any size. “No matter what type of industry you’re in, your clients and business partners...
Nov 12, 2013
Many retailers are implementing Value Added Services (VAS) in an effort to enhance the customer experience, to generate incremental revenue, and to ultimately gain a competitive advantage, says Ian Steyn, executive : Products and Sales at Innervation Value Added...
