Sep 4, 2013
Like with any marketing campaign, the only way to tell if your SMS campaign is working is to consistently measure and analyse the key areas of the campaign. In order to do this effectively, the key metrics need to be identified, measured and analysed in order to learn...
Sep 3, 2013
Companies that want to drive the best possible results from electronic self-service channels such as the Web, mobile apps and kiosks should invest in the right tools to capture and analyse data about how customers are using these channels in real-life. So says Kevin...
Sep 2, 2013
In a world where more people are connected and have more platforms to communicate on, they also have a lot more power in their engagement with brands, says Michelle Beh, Senior Strategist at NATIVE. What this means to brand owners is that they need to involve their...
Aug 30, 2013
Progressive health retail outlet Wellness Warehouse is using insights gained from its loyalty programme to drive merchandising and promotion decisions – and is seeing the benefits. “The major insight has been that our most loyal customers are nothing like our typical...
Aug 29, 2013
Their names are known throughout the world by millions of adoring fans, they are attractive, sometimes they are even genuinely talented, they are often absurdly wealthy – and for just a few million more, one of them might be willing to lend their gorgeous, famous face...
Aug 27, 2013
In this the age of information dominated by the power of social collaboration using technology, the case for investing in social business is strong. A step beyond social media and networks, social business is the new frontier of business-to-business and...
