Jan 10, 2013
With mobile penetration in South Africa already well over 100%, an increasing number of enterprises are turning to this medium as a means of communicating with their customer bases. Mobile communications tools like SMS represent an immediate, personal and...
Jan 10, 2013
Many a company draws in customers with promises of excellence in after-sales service, but once the customer has purchased the item and experienced difficulties with the use thereof, the after-sales service becomes an intangible promise which the supplier is not...
