Sep 28, 2023
Data remains an extraordinarily valuable business asset. Unlocked with the right digital keys, it can provide the business with visibility into customer preferences, market share, potential for innovation, growth opportunities and so much more. As Forrester points...
Sep 27, 2023
The advent of a hyper-connected, digital world has changed the way businesses and their customers interact. Far from just “leveraging” some digital tools to make life easier for customers, it is fair to say that the modern consumer insists on interacting...
Sep 19, 2023
While digital banking has gained widespread popularity in South Africa due to its convenience, some customers still demand one-on-one personalised interactions with financial advisors. By Dean Baker, industry team lead: BFSI Southern and East Africa at Infobip As a...
Sep 14, 2023
While digital banking has gained widespread popularity in South Africa due to its convenience, some customers still demand one-on-one personalised interactions with financial advisors. As a result, banks are responding by moving away from multichannel communication...
Sep 11, 2023
For decades, we believed that insurance was simply too complex an industry to ever go digital. By Vis Govender, co-founder of Everything.Insure and group CEO of firstEquity Group Today, digitalisation is a key driver of value, innovation, and growth in the insurance...
Sep 11, 2023
In a dynamic world dominated by digital interaction, the power of connection is undeniable. The modern business landscape demands a profound understanding of omnichannel conversations as a key player for success. By Gary Allemann, MD of Master Data Management It is...
