Nov 2, 2023
South Africans are navigating a protracted period of high interest rates, food and fuel prices, and low economic growth, which is expected to continue into the foreseeable future. By Clara Wicht of Telviva The economic environment makes attracting new customers more...
Nov 2, 2023
The digital age has ushered in a new era of the customer experience, where data has become a valuable currency. However, this currency is also coveted by cyber criminals who are constantly seeking to exploit vulnerabilities in the ever-expanding digital marketplace....
Oct 5, 2023
For a very long time, artificial intelligence (AI) has promised a lot while remaining inaccessible to ordinary people. You’d read a headline about legal researchers using an AI tool to fight traffic fines or medical scientists using it to more accurately...
Sep 28, 2023
Data remains an extraordinarily valuable business asset. Unlocked with the right digital keys, it can provide the business with visibility into customer preferences, market share, potential for innovation, growth opportunities and so much more. As Forrester points...
Sep 27, 2023
The advent of a hyper-connected, digital world has changed the way businesses and their customers interact. Far from just “leveraging” some digital tools to make life easier for customers, it is fair to say that the modern consumer insists on interacting...
Sep 19, 2023
While digital banking has gained widespread popularity in South Africa due to its convenience, some customers still demand one-on-one personalised interactions with financial advisors. By Dean Baker, industry team lead: BFSI Southern and East Africa at Infobip As a...
