Balancing the digital demand with human touch

It’s no secret that banks have looked to move many of their services to online solutions in response to the growing consumer demand for digital, and in an effort to manage cost, writes Michiel Lely, vice-president of practices: EMEA at Verint. This has...

What no one is telling you about live chat

Today, consumers are constantly searching to establish connections to the businesses they use. However, they are doing so while simultaneously demanding ease. A well-trained call centre is perfect to build relationships, but the experience can be overshadowed by a bad...

Microsoft’s HoloLens brings AR to the fore

Etienne de Villiers, leadpProgrammer at Fuzzy Logic, unwraps the potential for Microsoft’s HoloLens Earlier this year, tech juggernaut Microsoft began shipping the developer’s version of its HoloLens AR headset. A device that has been in development for...

Financial resolutions for a new year

Anton van Heerden, executive vice-president: Africa & Middle East at Sage, point out that a new year brings fresh opportunities and challenges Here are some financial resolutions to kick-start your small business in 2017. Planning – Outline your plan for the...

How to tackle the long road responsibly

With the end of the year fast approaching, many South Africans are planning their much anticipated summer holiday, which more often than not includes driving hundreds or sometimes thousands of kilometres to the beach or the bush. Given our current tough economic...

Property buyers, sellers favour digital platforms

Property portals are now the ‘go-to’ hunting grounds for selling properties and are using these platforms to maximise exposure and reach. Digital tools have become the major focus, with traditional media such as print, taking a backseat. Options available...