Oct 15, 2013
The end-user must be one of the key considerations when selecting an enterprise content management solution in order for it to work effectively. This, according to Greg Lock, ECM solutions architect at Itec, will result in a user-friendly solution that can be deployed...
Aug 28, 2013
Mining solution provider FERMEL is using Mindjet collaborative work management software to centrally manage a number of complex and interrelated business information functions – from onsite audits at a number of mines and central fleet management, to accounting...
Jul 26, 2013
Customers don’t care where in the organisation their issue is being resolved. They do however care very much about it being dealt with swiftly and successfully. “When it comes to servicing the customer, the front office has generally performed in the spotlight whilst...
Jul 18, 2013
Organisations of all sizes are looking at every part of their IT infrastructure in an effort to find additional cost savings, says Craig Green, OPB Channel manager at Bytes Document Solutions, authorised distributor of Xerox. Believe it or not, the print...
Jul 10, 2013
Managed print services (MPS) is a terrific opportunity for resellers to drive revenue and enhance share of customer. To succeed, it needs the support of a visionary and supportive vendor, says Craig Green, OPB channel manager at Bytes Document Solutions. It requires,...
Apr 23, 2013
Multi-skilling has been a hot topic within the contact centre space for some time, as these environments are becoming increasingly complex by handling multi-lingual calls and supporting diverse clients, products, or services. Efficient workforce management dictates...
