Jul 26, 2013
Customers don’t care where in the organisation their issue is being resolved. They do however care very much about it being dealt with swiftly and successfully. “When it comes to servicing the customer, the front office has generally performed in the spotlight whilst...
Jul 18, 2013
Organisations of all sizes are looking at every part of their IT infrastructure in an effort to find additional cost savings, says Craig Green, OPB Channel manager at Bytes Document Solutions, authorised distributor of Xerox. Believe it or not, the print...
Jul 10, 2013
Managed print services (MPS) is a terrific opportunity for resellers to drive revenue and enhance share of customer. To succeed, it needs the support of a visionary and supportive vendor, says Craig Green, OPB channel manager at Bytes Document Solutions. It requires,...
Apr 23, 2013
Multi-skilling has been a hot topic within the contact centre space for some time, as these environments are becoming increasingly complex by handling multi-lingual calls and supporting diverse clients, products, or services. Efficient workforce management dictates...
Mar 19, 2013
Ukuvuma Solutions, an established South African ICT solutions and support provider for the engineering, mining and construction market, says effective document management within project-driven engineering industries can make all the difference – and having the correct...
Feb 26, 2013
In the modern office environment, companies are constantly seeking ways to improve their proficiency and minimise their expenses. Inefficient printing practices have been identified as an important factor of stifled productivity during the work day, as well as a main...
