Gain and maintain public trust for your online business

Covid-19 has propelled businesses across all sectors to not only focus on being the best in the world, but on being the best for the world. This means that they must maintain their “social licenses to operate”–with public trust as their currency....

Click & collect an essential part of the new normal

2020 was a rollercoaster of a year filled with twists, turns, ups and lock-downs, which threw any semblance of normality out the window. But, despite this uncertainty, last year made one thing clear for retailers and consumers alike — ecommerce is the future,...

Small businesses could become the lifeblood of e-commerce

Small and medium-sized enterprises (SMEs) represent a staggering 98% of business in South Africa today. The fact that SMES also employ between 50 and 60% of the country’s workforce and are responsible for a quarter of the job growth in the private sector,...

Reasons for quickly implementing a B2B e-commerce solution

The global pandemic forced many businesses to change. Companies and employees who had resisted digital innovation suddenly had no choice. By Andre Adendorff, director of presales at Seidor Africa The demand for online sales began to grow as populations were locked...

Online merchants: check your T&Cs before they bite

In my experience, terms and conditions (T&Cs) are one of the last ‘to-do’s’ in the rush before a new online store goes live, writes Dr Howard Rybko, chief digital officer at Syncrony Digital. Many online merchants think T&C’s are a...

How technology is recreating the offline retail experience online

As the Covid-19 pandemic catalyses the move to e-commerce, new technologies are attempting to bridge the gap between offline and online retail by offering rich and immersive experiences that replicate in-person shopping and redefine how people experience online...