Online merchants: check your T&Cs before they bite

In my experience, terms and conditions (T&Cs) are one of the last ‘to-do’s’ in the rush before a new online store goes live, writes Dr Howard Rybko, chief digital officer at Syncrony Digital. Many online merchants think T&C’s are a...

How technology is recreating the offline retail experience online

As the Covid-19 pandemic catalyses the move to e-commerce, new technologies are attempting to bridge the gap between offline and online retail by offering rich and immersive experiences that replicate in-person shopping and redefine how people experience online...

Top tips for shopping online this festive season

The Covid-19 pandemic has had a significant impact on all aspects of our lives. As people adopt and adhere to social distancing practices, many have turned to online shopping. According to a recent Mastercard study, South Africa has seen a surge of online shoppers,...

Cyber crime risks destroy gains made over the last year

Online merchants are revelling in the excellent growth of new online customers, driven largely by the Covid pandemic. But, while they are making hay, fraudsters are also migrating online and, if left unchecked, these bad actors could destroy the windfall of this new...

Covid unleashes unprecedented e-commerce demand

As the Covid-19 pandemic forced the country indoors, there was one exception: the demand for e-hailing services continued to grow. By Jake Willis, CEO and co-founder of Lulaway Before the National Lockdown, South Africa was reluctant to adopt e-commerce. But the...

Be extra vigilant on Black Friday this year

Despite the negative impact the hard lockdown has had on South Africa’s economy, the annual Black Friday retail sales tradition is expected to remain popular this year. Instead of limiting sales specials for just one day, many retailers have taken to doing Black...