Consistent visibility is key to better e-commerce experience

As South African retailers move to capitalise on a rapidly expanding online shopper base, they need to ensure that their systems support a consistent shopping experience, or they risk losing customers, says Riverbed Technology. By Wimpie van Rensburg, country manager:...

In pursuit of e-commerce wow

Delivering a world-class customer experience is the key ingredient to becoming a leader in e-commerce. This is especially the case in smaller economies like South Africa where customers are more valuable and need to be treated with great care. This is according to SA...

Online retailers can shine this holiday season

It is the busiest time of the year in many retail industries, and there is a substantial uptick in customers looking to spend money. The National Retail Federation notes that online shoppers are expected to spend $105-billion during the 2015 holiday season. The...

The Foschini Group finds online footing

The last few years have not been easy for South African clothing retailers. A sluggish economy, increased competition from foreign chains, and the growing prominence of online retailers have chipped away at their dominance in the local apparel market. Despite...

Gumtree introduces instant messaging on its app

Gumtree South Africa has launched an app update that includes instant messaging functionality that allows buyers and sellers to ask questions and/or reply immediately. The app is designed for users who want to buy and sell quickly and easily. Notifications are...

Black Friday ups the ante for e-commerce

It’s the most wonderful time of the year! Well, for some that is. For others, it marks the start of a crazy time of year when malls and parking lots are too full, the possibility of being bumped by a trolley increases, queues stretch into aisles and outdoors...