Dec 7, 2015
It’s the most wonderful time of the year! Well, for some that is. For others, it marks the start of a crazy time of year when malls and parking lots are too full, the possibility of being bumped by a trolley increases, queues stretch into aisles and outdoors...
Dec 3, 2015
With the rise of industrialisation, shopping became a mass market, impersonal experience. Today however, we are seeing a significant trend back to an experience-driven economy, writes Jaco Barnard, head of retail at Wipro South Africa. Personalisation has become an...
Nov 27, 2015
Black Friday and Cyber Monday are here and it is important to keep your e-commerce platform in perfect health, writes Sven Hammar, CEO of Apica System. Key areas to keep an eye on are usage and load characteristics – they are gauges for interpreting how much...
Nov 3, 2015
How do you measure an e-commerce site? Which KPIs are good to have when running a digital business? What KPIs should control the daily e-commerce activities? How can e-commerce companies get a comprehensive view of KPIs from multiple systems? Sven Hammar, CEO of...
Oct 16, 2015
The Christmas shopping rush is soon upon us and the only thing we can be certain of, is that online shopping of gifts will continue to increase. But also that many e-customers will be disappointed with their online shopping experiences. “Response time is...
Sep 16, 2015
As mobile penetration in South Africa continues to grow, platforms for payment options such as SnapScan, Flickpay and Zapper are on the rise too. From Big Issue vendors to parking marshals, QR payment codes are springing up everywhere. In another step towards making...
