Jul 30, 2024
Providing a reliable and trustworthy delivery solution is the key to ensuring an exceptional customer experience. When customers can count on timely and accurate deliveries, their confidence in your business grows, leading to increased satisfaction and long-term...
Jun 26, 2024
As global e-commerce giants like Amazon, Shein and Temu set their sights on South Africa’s growing e-commerce space, local retailers may find themselves feeling the pinch. By Thomas Kingombe, MD and partner, and Vishakha Chopra, project leader at BCG...
Jun 19, 2024
By the end of 2025, nearly half the population of Africa will have engaged in buying goods and services online, compared to just 13% in 2017. This increase will be fueled by Africa’s young and growing tech-savvy population – 70% of sub-Saharans are younger...
Jun 12, 2024
South African retail has experienced profound transformation over the past few years, with digital platforms and e-commerce reshaping consumer expectations. However, we are just in the earliest phases of digital transformation and SME retailers will need to be agile...
May 14, 2024
One reason that big-name online retail stores like Amazon enjoy the market share they do is because of the speeds at which they deliver. In 2023 the company delivered goods to members using its Prime service at faster-than-ever speeds globally, with 7-billion items...
Apr 23, 2024
Since the pandemic, unprecedented numbers of people have embraced technology and shifted to e-commerce. Consequently, transport companies have increased demand. Justin Manson, sales director at Webfleet South Africa, sees this shift as a significant opportunity for...
