Good customer experience boosts sales

A positive customer experience is imperative to sustain growth in today’s competitive retail market. Nowadays customers decide how, when, and where they want to engage with a brand, whether it be in a physical store or on smartphones, tablets and desktop computers. In...

Fingerprint tech to boost local e-commerce

Apple’s iPhone 5S and the recently launched Samsung S5 have impressed consumers with the new biometric fingerprint authentication technology which the manufacturers have added to the models. According to Simon Leps, CEO of Fontera Digital Works, although many...

Developers, payment services must co-operate

The quality of the relationship between a Web developer and a payment services provider is one of the key ingredients of a successful e-commerce Web site, says Michael Richards of SiteMeUp Online Marketing. “Our job is to help our clients grow their business online,”...

A local perspective on online classifieds

Felix Erken, MD of Junk Mail Classifieds, looks at the local lessons learned in the online classified space. In the more than 25 years that I have spent doing business, and more particularly in my time at Junk Mail, I have learnt that South Africans are not easily...

SA retailers adopt omni-channel approach

In order to succeed in the increasingly competitive e-commerce environment brands need to ensure that they have effectively adopted all components of the interactive shopping journey, both online and in-store, to deliver consistently across multiple platforms and...

Fingerprint technology to boost e-commerce

Apple’s iPhone 5S and the recently launched Samsung S5 have impressed consumers with the new biometric fingerprint authentication technology which the manufacturers have added to the models. According to Simon Leps, CEO of Fontera Digital Works, although many...