Nov 21, 2022
Choices, choices. Just like most other purchases, consumers now have so much choice, be it online or a more conventional approach, and it’s easier than ever to click or ‘swipe’ brand promotions away. And in a digital age, if we want to still be in...
Nov 18, 2022
Market studies show that the recent Covid-19 pandemic served as a significant catalyst for ecommerce adoption among retail customers across the globe, with a vast majority of shoppers moving their spending online. By Mayen Warrie, key account executive at Infobip...
Nov 17, 2022
With Black Friday and the festive season fast approaching, retailers are gearing up for a bumper shopping season. It is the perfect opportunity for retailers to offer an exceptional end-to-end customer experience by introducing click-and-collect as part of their...
Nov 9, 2022
For online retailers, Black Friday is one of the biggest business opportunities of the year. But without the right logistics in place, it could turn into a major business headache and customer deterrent. “No matter how stable your site is and how good your...
Nov 4, 2022
The 2022 South African Township CX Report, which surveyed more than 1 400 townships residents, found that in the space of a year online purchases grew by a staggering 42%, from 28% in 2021 to 70% this year. Given their love of technology and the internet, it stands to...
Nov 1, 2022
In today’s digital world, where e-commerce platforms are becoming the de facto standard for many shopping experiences, the retail value chain has access to more data than ever before. By Andrew Dawson, MD of MACmobile The explosion of business intelligence and...
