E-commerce trends to watch in 2023

The explosion of ecommerce seen over the past few years is set to continue its upward trajectory well into 2023. “Customers’ need for convenience has only accelerated in the wake of the pandemic,” says Nerdware director Shiko Mamotheti. “Not...

Consumers enforce their rights against online retailers

A sharp increase in consumer complaints about online shopping in 2020-21 reflects many retailers’ inability to cope with the surge in demand during the Covid-19 pandemic, write Wendy Tembedza, partner, and Qaasim Ganey, candidate attorney from Webber Wentzel....