Subscription and the future of e-commerce

There is no doubt that the pandemic provided explosive growth for e-commerce. With national lockdowns imposed, consumers worldwide turned to online shopping for convenience and accessibility. This e-commerce trend has only continued to accelerate to the point where...

Plan for a very different Black Friday this year

After betting the ranch on Black Friday 2021, local brands are taking a much more pragmatic approach to the retail holiday this year, choosing to play the long game with better planning and a more niched focus. But, with inflationary pressures and a much more wiley...

E-commerce trends to watch in 2023

The explosion of ecommerce seen over the past few years is set to continue its upward trajectory well into 2023. “Customers’ need for convenience has only accelerated in the wake of the pandemic,” says Nerdware director Shiko Mamotheti. “Not...

Consumers enforce their rights against online retailers

A sharp increase in consumer complaints about online shopping in 2020-21 reflects many retailers’ inability to cope with the surge in demand during the Covid-19 pandemic, write Wendy Tembedza, partner, and Qaasim Ganey, candidate attorney from Webber Wentzel....