Jun 11, 2020
Want your chatbot design to deliver genuine customer engagement? Build it properly, writes Matt Grobler, pre-sales engineer at Inovo. Chatbots don’t work. Well, not unless they’ve been integrated intelligently and strategically to create a seamless...
Jun 1, 2020
The implications of a move to level 3 lockdown are quite significant for businesses. For businesses, this means preparing for level 3, as well as having contingency plans in place to go back to level 4 or level 5 if need be, says Euphoria Telecom CEO John Woollam. The...
May 26, 2020
Running a business during lockdown can mean you need your network to work in different ways – some you’d planned to implement at some point before the pandemic anyway and some you hadn’t foreseen. Brian Lappin, head of product management at BT,...
May 25, 2020
Security has become incredibly complex. With thousands of products available, from end-point security, to device security, application security and network security, there is a lot of security to consider. By Gareth James VMware NSX manager for sub-Saharan Africa With...
May 21, 2020
The Covid-19 crisis has, at least temporarily, brought thousands of people to the home office, writes Garsen Naidu Cisco South Africa country manager. The question is, what happens after the pandemic? Are companies returning to the old models with only physical...
May 15, 2020
The constant release of new features can erode customer trust, writes David Christie, intelligent engineering services lead for Accenture in Africa. Businesses must release new, exciting digital experiences and products at higher velocities than ever before to remain...
