Service economy comes with challenges – but opportunities too

Ask most people which sector they think makes the biggest contribution to the South African economy and they’ll probably say something like mining or farming. A few might even mention tourism and manufacturing. In reality, those sectors are all dwarfed by the...

SMEs play a crucial role in the global economy

According to the World Bank, small and medium enterprises (SMEs) account for the majority of businesses worldwide, representing about 90% of businesses and more than 50% of employment worldwide. This is according to Andrew Maren, founder and CEO of ProfitShare...
Adopting ITSM can deliver customer value

Adopting ITSM can deliver customer value

Virtually every business function inside an organisation requires technology to work effectively, writes Muggie van Staden, MD of Obsidian Systems. The digital ‘glue’ that binds all these once disparate systems is Enterprise Service Management (ESM) which...

Omnichannel could improve debt collection, customer service

South Africa narrowly escaped a technical recession, according to the latest figures released by Stats SA in early March. By Martie De Beer, executive: contact centre at Telviva Recession or no recession, growth is just not high enough to improve economic conditions...

Save more at the pump in 2024

During the 2024 budget speech, Finance Minister Enoch Godongwana said the National Treasury will not increase the general fuel levy and Road Accident Fund (RAF) levy for 2024/25. The treasury would however, increase the carbon fuel levy from 10c/l to 11c/l for petrol...

In the AI era, SA must choose a regulatory path

As South Africa steps into the world of artificial intelligence (AI), there’s a concerted effort by our government and several bodies within the ICT sector, to strike a balance between embracing the potential of AI and ensuring responsible practices. By Ayavuya...