Sep 2, 2016
There’s an undeniable shift to digital within the customer service environment, but companies implementing new strategies while neglecting existing customers’ preferences do so at their own peril, writes Wynand Smit, CEO at INOVO. The biggest growth market...
Aug 31, 2016
Hywel Glyn-Jones, CEO, Opennetworks, examines how change management can enable the cultural shift that defines successful digital transformation in an organisation. In business the purpose of digital transformation is to create a culture of innovation thereby enabling...
Aug 29, 2016
The first industrial revolution was based on the use of steam to power machines. The second centred on the use of electricity to supply energy to assembly lines. The third came about with the use of electronics and IT to further automate production. But all of that is...
Aug 24, 2016
Business management solution providers are under enormous pressure to reinvent their platforms as the upsurge of social, mobile, analytics and cloud (SMAC) technologies threatens to make traditional enterprise resource planning (ERP) software irrelevant. That’s...
Aug 18, 2016
Guy Whitcroft, CEO at Westcon-Comstor Southern Africa, examines the megatrends driving enterprise computing. Technological change is the heartbeat of the IT industry and while it is easy to get sucked into the promise of self-driving cars, augmented reality and drones...
Aug 17, 2016
Getting a foothold on the ladder to business success can take little more than a smartphone and the right attitude, as a growing ecosystem of auto spares resellers is proving. With Jonathan Ngwenya’s chain of auto salvage yards at its hub, a network of...
