The role of AI in digitisation

Artificial Intelligence (AI) is providing companies with the advanced technology necessary to navigate their digitisation journeys more easily. But more than that, AI is transforming IT infrastructure, enhancing business operations, and reshaping job roles all while...

AI, IoT are powering disruption in key industries

Separately, artificial intelligence (AI) and the Internet of Things (IoT) are already driving significant development in industries like manufacturing and banking, but in tandem, the two technologies present powerful opportunities in a wide range of sectors. IoT,...

Service economy comes with challenges – but opportunities too

Ask most people which sector they think makes the biggest contribution to the South African economy and they’ll probably say something like mining or farming. A few might even mention tourism and manufacturing. In reality, those sectors are all dwarfed by the...

SMEs play a crucial role in the global economy

According to the World Bank, small and medium enterprises (SMEs) account for the majority of businesses worldwide, representing about 90% of businesses and more than 50% of employment worldwide. This is according to Andrew Maren, founder and CEO of ProfitShare...
Adopting ITSM can deliver customer value

Adopting ITSM can deliver customer value

Virtually every business function inside an organisation requires technology to work effectively, writes Muggie van Staden, MD of Obsidian Systems. The digital ‘glue’ that binds all these once disparate systems is Enterprise Service Management (ESM) which...