A modern CCM platform won’t make you ditch legacy systems

Modern enterprises largely acknowledge that in the hyper competitive digital world, customers have options and remain loyal out of choice. With this in mind, it is crucial for businesses to invest in modern and agile communication tools. By Mark Todes, director and...

Is AI a friend or foe of business?

In today’s rapidly evolving business landscape, the potential of artificial intelligence (AI) cannot be overemphasised. It has the power to drive innovation and enhance customer experiences. By Raeford Liebenberg, manager at Silver Moon IT However, amongst the...

A strong digital core is essential for reinvention

In the future all companies will be digital companies, and those that rise to the top will be those that embrace the seven secrets of successful, constant business reinvention, according to a leading global professional services company Accenture. Nitesh Singh, MD and...

Optimising operations helps to access a new performance frontier

Unprecedented changes in the business environment have forced many organisations to dramatically evolve their strategies, products, and service levels to stay competitive and serve the rapidly evolving customer experience expectations. Edna Eason, MD: operations at...

Innovation in the age of disruption

Emerging technologies, unpredictable market dynamics, and evolving customer preferences are reshaping industries at an unprecedented rate. In this era of disruption, the key to survival and success for businesses lies in their ability to embrace innovation. By Richard...

Edge computing key to success for SA organisations

Data has become the engine of progress. Private enterprises use it to optimise experiences, enhance operations, improve customer services and invent new business models. By Daniel Teixera, systems engineer at Pure Storage Governments use it to build future cities,...