Aug 1, 2023
In the future all companies will be digital companies, and those that rise to the top will be those that embrace the seven secrets of successful, constant business reinvention, according to a leading global professional services company Accenture. Nitesh Singh, MD and...
Jul 31, 2023
Unprecedented changes in the business environment have forced many organisations to dramatically evolve their strategies, products, and service levels to stay competitive and serve the rapidly evolving customer experience expectations. Edna Eason, MD: operations at...
Jul 27, 2023
Emerging technologies, unpredictable market dynamics, and evolving customer preferences are reshaping industries at an unprecedented rate. In this era of disruption, the key to survival and success for businesses lies in their ability to embrace innovation. By Richard...
Jul 25, 2023
Data has become the engine of progress. Private enterprises use it to optimise experiences, enhance operations, improve customer services and invent new business models. By Daniel Teixera, systems engineer at Pure Storage Governments use it to build future cities,...
Jul 24, 2023
For years, growing customer expectations have resulted in a multitude of customer experience initiatives, ranging from loyalty programmes to personalised pricing. While these have all been effective to one degree or another, their success is tied into how effectively...
Jul 17, 2023
If organisations want to compete and thrive in today’s fast-paced and ever-evolving business landscape – change is not only inevitable but essential. Change strategies are crucial in various scenarios, including when an organisation suffers from market...
