Jul 25, 2025
The world of customer experience (CX) is going through a big transformation driven by the remarkable advancements in Artificial Intelligence. For businesses the excitement is real, and for consumers in South Africa, customer support can become brilliant experiences in...
Jul 24, 2025
Enterprise reinvention has become a global business imperative – and artificial intelligence is its driving force. Generative AI (gen AI), in particular, is fast moving from pilot projects to large-scale enterprise deployments. But while the buzz around the technology...
Jul 22, 2025
Artificial intelligence (AI) tools are rapidly transforming legal workflows – from accelerating research to streamlining contract analysis and enhancing e-discovery. But, while these tools offer speed and pattern recognition, legal professionals caution that they...
Jul 22, 2025
Quantum computing is poised to redefine the boundaries of data security, offering groundbreaking solutions while threatening modern encryption’s foundations. By Amritesh Anand, vice-president and MD: technology services group at In2IT Technologies. For third-party IT...
Jul 18, 2025
When it comes to selecting artificial intelligence (AI) software, enterprise leaders are finding themselves overwhelmed by choice, the complexity of pricing models, and a lack of clear value pathways. The initial excitement surrounding AI tools like ChatGPT has...
Jul 18, 2025
Innovative technology and next-generation communication platforms have the potential to play a critical role in empowering South African businesses. By Dean Baker, regional sales lead at Infobip Recent research shows that at least 46% of local companies are actively...
