Aug 17, 2015
With customer experience taking centre stage within the contact centre space, it is becoming increasingly important to have the right technology and software to support first class service. “With a heavy focus being placed on customer satisfaction and engagement, the...
Aug 12, 2015
Software and solutions company DVT has launched a new Learnership Programme as part of the company’s continued efforts to nurture business and software development skills, particularly in South Africa’s previously disadvantaged communities. The new programme is...
Aug 11, 2015
To inspire a physically and mentally healthy workforce, a proactive approach must be utilised. Gone are the days where a depression hotline is good enough; we live in a highly stressful, complicated society. Waiting for an employee to be depressed, and then waiting...
Aug 7, 2015
Workforce visibility is corporate speak for direct employee engagement and alignment, and according to HR and human capital management (HCM), if implemented correctly, can be a positive force for growth within a business. James McKerrell, CEO of CRS Technologies, a...
Aug 5, 2015
Workplace change can be hard for the most loyal of employees. However, it’s clear that both our workplaces – and our mind sets around how we work – need to continually evolve to align with dynamic business needs and technology developments, says Philip...
Jul 30, 2015
Major changes to the way that South African labour laws and regulations treat the concept of pay equality could cause upheaval for employers who have not taken the necessary steps to prepare for them. Failure to comply could have negative consequences for a...
