Feb 14, 2014
Mid-sized businesses are faced with the same challenges and priorities as their large enterprise counterparts. These include the need to better understand customer behaviour and business performance in order to grow the business and drive profitability in a highly...
Feb 14, 2014
Does your IT expenditure resemble a roller coaster ride? If the answer is yes, it probably means that there are some fundamental problems with the infrastructure, says Colin Thornton, CEO, Dial a Nerd. Incorrectly configured or sub-standard hardware can cause a host...
Feb 6, 2014
Small businesses that wish to remain competitive can no longer afford to be complacent about technology support. Linking service level agreements (SLAs) to IT support is becoming vital, says Dawie Bloomberg, MD of Green Apple IT, a provider of general IT support to...
Jan 23, 2014
Ian Huntly, CEO of Rifle-Shot Performance Holdings, official representatives of SoftExpert in South Africa and Ricky Smith, maintenance consultant and specialist and well-known published author, offer their advice on how to improve reliability. * Purchase a copy of...
Jan 23, 2014
When it comes to managing complex IT systems and networks, many business leaders are grappling with the question of whether to outsource some or all of their IT processes. As Roberto Caprio, MD of Dial A Nerd, points out, there are a number of factors to take into...
Nov 28, 2013
Despite the global economic downturn in recent years, many outsourcing deals have been re-negotiated and extended. In many such cases the deals changed, in the sense that the commercial model was scrutinised and optimised to meet client objectives, says Dr Andrew...
