May 30, 2014
Widely recognised as a great way to improve efficiency and allow for a focus on core business, outsourcing also presents specific risks to business continuity. That’s because an incident at a service provider can have a knock-on effect, interrupting production at your...
May 22, 2014
As more and more organisations consider outsourcing all or part of their IT to improve efficiency or lower costs, managed services become an increasingly attractive option. However, there are several points businesses should understand about managed services before...
Apr 7, 2014
Few would question the necessity for ICT continuity solutions – but how many have interrogated how much they cost and how effective they are? That’s a question posed by Jaun Harmse, senior business continuity management advisor at ContinuitySA, who asks how many...
Feb 14, 2014
Mid-sized businesses are faced with the same challenges and priorities as their large enterprise counterparts. These include the need to better understand customer behaviour and business performance in order to grow the business and drive profitability in a highly...
Feb 14, 2014
Does your IT expenditure resemble a roller coaster ride? If the answer is yes, it probably means that there are some fundamental problems with the infrastructure, says Colin Thornton, CEO, Dial a Nerd. Incorrectly configured or sub-standard hardware can cause a host...
Feb 6, 2014
Small businesses that wish to remain competitive can no longer afford to be complacent about technology support. Linking service level agreements (SLAs) to IT support is becoming vital, says Dawie Bloomberg, MD of Green Apple IT, a provider of general IT support to...
