Jan 14, 2013
As outsourcing gains momentum in the IT space, particularly in mission critical areas such as the database, a service level agreement (SLA) is essential in order to govern the type and frequency of services offered and the acceptable level of downtime, says Gerrit-Jan...
Jan 10, 2013
Outsourcing has become a popular service model, particularly in the IT space, as it can help to deliver greater cost efficiencies and high levels of service, says Gerrit-Jan Albers, service delivery manager at RDB Consulting. However, a trend has emerged in recent...
