Jul 4, 2013
Open source software (OSS) has come a long way since the 1990s and early 2000s, when it was considered a risky investment for enterprises, says Rob Lith, business development director at Connection Telecom. Stunning rise A recent Goldman Sachs study catalogues a...
Mar 15, 2013
Smaller or new call centres are often lured by the promise of free call centre software that can be downloaded and cobbled together by an “IT professional”, thus reducing their initial capex investment, says Bruce von Maltitz, 1Stream. Usually, this works for a short...
