Jan 22, 2013
In 2010 ICASA, South Africa’s telecoms regulator, announced that call termination rates – the price telcos may charge one another for carrying their calls – would drop each year over the next three years. By 1 March 2013, the rate will be 40c per minute...
Jan 17, 2013
Visionary companies in the mobile telecommunications space are beginning to look at how they can set themselves apart by managing and optimising their customer service to retain and expand their subscriber base. 2013 is likely to be the year of customer experience in...
