Mar 30, 2015
Small business owners must realise that first customer contact has significant influence on customer acquisition and retention. The business telephony system is therefore the lifeblood of one’s business, one needs to ensure it is efficient. Euphoria Telecom CEO...
Mar 26, 2015
As the local and global economy battles to rid itself from the hangover of the subprime mortgage clash, which propelled the world into global recession in 2008, companies of all sizes – and in every industry -are moving quickly to adopt video conferencing as a...
Mar 24, 2015
Looking back over the past two decades, many technologies have emerged that have revolutionised the way the world works, interacts and communicates. However, none have been as disruptive as the Internet as a force for change.The impact of the creation of a global...
Feb 11, 2015
After seeing a television commercial for Apple’s new iPhone 6, a friend in the US noted that it featured someone speaking on the handset and then quipped: “People actually still do that?” The joke is actually not that far-fetched. With mobile phones becoming...
Nov 28, 2014
Jasco has announced the availability of the latest update to the DataVoice Libra Voice Recorder solution, a full-featured enterprise-class voice recording, storage and retrieval solution that scales seamlessly for any size of business, from SMEs to large corporates....
Nov 20, 2014
Three years ago, Forrester started addressing the question of whether “mobile” is a channel or a device. Today, having gone through rapid mobile innovation, this question remains pertinent, especially in the contact centre industry. In an article by Tobias Goebel,...
