Oct 15, 2014
We have seen web chat really starting to take hold in the contact centre – and not just for the younger generation. Peter Flanagan, Genesys regional director: Southern & Eastern Africa, gives 14 top tips to implement a successful web chat policy. These tips were...
Sep 12, 2014
Unified communications and collaboration (UC&C) has become an increasingly popular solution, particularly for organisations with remote branches or a large number of mobile workers, says Zubair Loonat, Huawei Enterprise product manager at Drive Control...
Sep 12, 2014
Mitel, a global leader in business communications, has announced it has been positioned by Gartner in the Visionaries quadrant of the latest Magic Quadrant for unified communications as a service (UCaaS). This comes just weeks after Mitel emerged as a Leader in the...
Jul 29, 2014
The enterprise work environment has changed dramatically. Long gone are the days when business was confined to desktop PCs and a 9-to-5 working day. Today, the explosion of online, social and mobile technologies has paved the way for a 24/7 global workplace, with the...
Jun 2, 2014
OTEL Telecoms has announced the release of its long awaited CloudAstrix Service Provider Edition VoIP SoftSwitch. A carrier neutral Class 5 VoIP Software designed to provision and bill VoIP services for Internet Service Providers and Convergence Telephone Companies....
Apr 17, 2014
In a survey conducted in the UK late last year, voice still topped the communication stakes in business. The Critical Communications report indicated that 78% of UK employees and IT leaders identify voice as the most critical form of business communication and almost...
