Nov 28, 2014
Jasco has announced the availability of the latest update to the DataVoice Libra Voice Recorder solution, a full-featured enterprise-class voice recording, storage and retrieval solution that scales seamlessly for any size of business, from SMEs to large corporates....
Nov 20, 2014
Three years ago, Forrester started addressing the question of whether “mobile” is a channel or a device. Today, having gone through rapid mobile innovation, this question remains pertinent, especially in the contact centre industry. In an article by Tobias Goebel,...
Oct 15, 2014
We have seen web chat really starting to take hold in the contact centre – and not just for the younger generation. Peter Flanagan, Genesys regional director: Southern & Eastern Africa, gives 14 top tips to implement a successful web chat policy. These tips were...
Sep 12, 2014
Unified communications and collaboration (UC&C) has become an increasingly popular solution, particularly for organisations with remote branches or a large number of mobile workers, says Zubair Loonat, Huawei Enterprise product manager at Drive Control...
Sep 12, 2014
Mitel, a global leader in business communications, has announced it has been positioned by Gartner in the Visionaries quadrant of the latest Magic Quadrant for unified communications as a service (UCaaS). This comes just weeks after Mitel emerged as a Leader in the...
Jul 29, 2014
The enterprise work environment has changed dramatically. Long gone are the days when business was confined to desktop PCs and a 9-to-5 working day. Today, the explosion of online, social and mobile technologies has paved the way for a 24/7 global workplace, with the...
