UC, IoT to shape the future of business

Looking back over the past two decades, many technologies have emerged that have revolutionised the way the world works, interacts and communicates. However, none have been as disruptive as the Internet as a force for change.The impact of the creation of a global...

What does UC mean for VoIP?

After seeing a television commercial for Apple’s new iPhone 6, a friend in the US noted that it featured someone speaking on the handset and then quipped: “People actually still do that?” The joke is actually not that far-fetched. With mobile phones becoming...

Jasco announces DataVoice Libra v8.0

Jasco has announced the availability of the latest update to the DataVoice Libra Voice Recorder solution, a full-featured enterprise-class voice recording, storage and retrieval solution that scales seamlessly for any size of business, from SMEs to large corporates....

Mobile: a device or a channel?

Three years ago, Forrester started addressing the question of whether “mobile” is a channel or a device. Today, having gone through rapid mobile innovation, this question remains pertinent, especially in the contact centre industry. In an article by Tobias Goebel,...

14 tips to make web chat work

We have seen web chat really starting to take hold in the contact centre – and not just for the younger generation. Peter Flanagan, Genesys regional director: Southern & Eastern Africa, gives 14 top tips to implement a successful web chat policy. These tips were...

Leveraging the value of UC&C solutions

Unified communications and collaboration (UC&C) has become an increasingly popular solution, particularly for organisations with remote branches or a large number of mobile workers, says Zubair Loonat, Huawei Enterprise product manager at Drive Control...