Aug 24, 2023
The digital native culture and the rapid pace of technological advancements have triggered a revolution in the way we communicate, with the proliferation of online platforms and digital communication channels. It has brought about a significant transformation, leaving...
Aug 22, 2023
Telephone systems are the primary point of contact for many businesses. They also offer insights that can improve customer satisfaction, retention and business performance. Zendesk’s CX Trends 2023 Report found that 59% of consumers believe businesses should use...
Jul 19, 2023
Understanding the changing consumer journey is paramount in today’s ever-evolving retail landscape. Retailers must embrace agile and responsive strategies to meet rising customer expectations and seamlessly navigate a vast array of shopping experiences. This is...
Jun 27, 2023
We’ve come a long way since the rush to enable everyone to work remotely during the first lockdowns in 2020. By Phumelela Ndobo, business development executive for unified communications and collaboration at +OneX But, it’s fair to say that most...
Jun 27, 2023
In the current era of remote work, companies that have not yet implemented unified communications as a communication platform for employees may find themselves at a disadvantage compared to their competitors who have already made the transition. By Dharshan Naidoo,...
Jun 9, 2023
Digital transformation is not an event or milestone, rather it is the ongoing streamlining and simplification of business processes to support better efficiency, more productive teams, better customer experience and service, and much more. And so, it would come as no...
