Sep 1, 2014
Aspect Software has announced the launch of Aspect Unified IP 7.3, a feature-rich customer contact solution that simplifies and flexibly manages omni-channel interactions. Codenamed Mako Shark, Unified IP (UIP) 7.3 improves upon its predecessor by offering greater...
Aug 12, 2014
Jasco has announced the availability of the new DataVoice DVLink desktop application, an add-on to the proven DataVoice Libra voice recording solution. DVLink enhances the capabilities of Libra through an intuitive, easy-to-use dashboard that makes both the call and...
Aug 8, 2014
Mitel has announced it has been positioned by Gartner in the Leaders Quadrant of the latest Magic Quadrant for Unified Communications (UC). “Mitel has made bold moves this past year with a series of in-house innovations and acquisitions that have deepened our...
Jul 29, 2014
Avaya has escalated its efforts to get customers to fast-track to the cloud with the first of several sweeping initiatives. These will optimise solutions and processes for delivery of collaboration as a service (CaaS) via the Avaya Collaborative Cloud. Strong demand...
Jul 18, 2014
Tropa Services, a mobile marketing company based in Switzerland, specialises in innovative customer communication. Delivering emotional voice messages to mobile phone voice boxes with its voiceTRO offering, has developed into a main business. For the technical...
Jun 12, 2014
According to IDC, the global small-to-medium enterprise (SME) market is set to represent 52% of IT spending by 2016, with small enterprises one of the largest segments. To ignore this business segment would be folly, says Selvin Kristnen, MD of Avaya South Africa. “As...
