ICASA market inquiry into signal distribution services
The Independent Communications Authority of South Africa (ICASA) has published notice of its intention to conduct an inquiry into competition in signal distribution services and is inviting questions from the public on clarity by 4 October 2021. Peter Grealy, Nozipho...
Data privacy and the contact centre
There are three words that should define how the contact centre approaches data and privacy in 2021 - ethical, compliant, and secure. According to McKinsey, companies need transparent guidelines and standards that define their use of data, ensuring that it remains...
Providing customer support in an age of POPI
When dealing with business software, technical problems and software issues are unfortunately unavoidable and do arise from time to time. These software issues and technical problems can impact organisations and cause severe disruptions to their operations. By Menwil...
There’s light at the end of the sales tunnel
The sales world was complicated before Covid-19 was even on the global stage. Now it's even more so with several communication laws and enforced data governance adding ever more layers of complexity to the sales function. The pressure to perform has never been...
How will POPIA impact SA’s payments landscape?
The Protection of Personal Information Act, 2013 (POPIA) came into full effect from 1 July 2021. The Act is the comprehensive data protection legislation that obliges organisations to lawfully process the personal information of data subjects (both natural and...
SA well-positioned to sell BPO globally
With Covid-19 proving that work can be done from home, in another city, or anywhere, South Africa's business process outsourcing (BPO) industry has emerged as a force to be reckoned with for international clients. By Stephen Joannides, MD: Accenture operations and...
Balance customer experience with data compliance
Meeting growing customer demand for relevant, personalised experiences while managing the regulatory demands of protecting data is emerging as one of the most significant challenges facing businesses today. Aspects such as managing customer consent and conforming to...
Data generated from smart buildings must be POPIA compliant
The Covid-19 pandemic has irrevocably changed the way buildings are being designed, constructed and managed. Architects and building owners are turning to technology to deliver an enhanced user experience as occupants increasingly demand buildings that are not only...
With POPIA and Covid, data strategies must be adaptable
The way companies view and approach disaster recovery (DR) and business continuity (BC) strategies has changed drastically in the past year, largely due to the Protection of Personal Information Act (POPIA), which will now come into effect in February 2022. By Chris...
The role of the credit bureaus in SA and how they operate
The main function of credit bureaus, as intended in the National Credit Act (NCA), is to protect consumers from irresponsible lending and over-indebtedness. For this reason, a credit bureau gathers, stores, and reports credit-related financial information of consumers...
Why the privacy role is more important than ever
The time has come for all organisations to recognise the importance of the privacy role and to see it as a standalone function within the operating model. Cyrus Ndyamba, Bizmod's privacy consultant, says that although the data privacy and information security...
How will POPIA impact cloud providers?
While Covid-19 has seen organisations shift to cloud platforms overnight to help them remain operational while their workforces are operating remotely, too many are not up to speed with what this means in terms of their data. This is particularly true now that the...