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Salesforce expands Agentforce with portfolio of AI agents

Salesforce has introduced a new portfolio of job-ready agents built to take on high-value work across sales, service, commerce, employee experience, and the back office. Connected to Customer 360, these agents can work with the customer context and business processes...

SA SMEs use AI but many still don’t know where it fits

More than half of South African small businesses are now using AI tools daily or weekly, but many are still struggling to understand where the technology fits into their operations. Xero's 2026 State of South African Small Business report found that 52% are using AI...

Month-end reporting moves out of the dark ages

Most organisations generally have a mountain of data at hand such as staff records, customer lists, sales, expenses, emails, complaints, stock levels and supplier details, but analysed only monthly, quarterly or annually. By then, minor issues that should have been...

Has your business outgrown its own software?

There is a quiet crisis playing out inside South Africa's most promising growth companies: the scrappy technology that got them here can no longer take them further. The businesses that survive it are the ones that recognise it in time. Every founder remembers the...

Sage debuts AI Developer Solutions

Sage has announced the launch of its new AI Developer Solutions, changing how partners and ISVs innovate on the Sage Platform. The first phase of the programme launches with Sage Intacct, with future expansion across Sage’s product portfolio. The company will...

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SAP drives a business AI revolution

New AI-driven capabilities in the SAP Build solution will empower developers to move from idea to impact with speed and confidence as AI transforms the nature of professional work. The company has also pledged to equip 12-million people worldwide with AI-ready skills...

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Zoho expands AI access

Zoho has launched a new agentic AI features across three key product categories: collaboration, customer experience, and human resources. The new capabilities are designed to help businesses enhance productivity, automate routine tasks, and focus on higher-value work....

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Qlik achieves AWS GenAI competency

Qlik has achieved the Amazon Web Services (AWS) Generative AI Competency. The AWS Generative AI Competency is awarded to AWS partners who have demonstrated technical proficiency and documented customer outcomes in leveraging AWS generative AI services such as Amazon...

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