Customers are not forgiving of chatbots after a negative experience
Customers say they are open to using customer service chatbots, but only 27% of customers say they would be willing to try a chatbot again after a negative experience, according to a Gartner survey. Eric Keller, senior director analyst in the Gartner Customer Service...
Intra-African trade a continental priority
Boosting trade flows amongst African countries remains a key economic priority, writes Kanayo Awani, executive vice-president: Intra-African Trade & Export Development Bank at African Export-Import Bank. There is significant opportunity to accelerate the growing...
Study underlines Africa’s unique cardiovascular conditions
A University of Cape Town (UCT) led study, the Sub-Saharan Africa Survey of Heart Failure (THESUS II), has found that the conditions of those most affected by heart failure in Africa haven’t changed much. Africans presenting with heart failure are still 10-20 years...
Companies urged to use the Export Block Exemption
The publication of the Block Exemption for Promotion of Exports enabling South African exporters to collaborate in pursuing international markets will not benefit them unless they make full use of the regulation. This is according to the Kwanele Mkhwanazi, director:...
SA students shine in Tashkent Olympiad
South Africa's national programming team has returned home with four awards from the 2026 International Olympiad in Informatics (IOI), held in Tashkent, Uzbekistan. The team brought home one Bronze medal and three Honourable Mention certificates, a strong showing...
The role of flash storage in the era of physical AI
While artificial intelligence (AI) has been particularly good at answering questions, many may be wondering how else the technology could help us in our daily lives. Well, we are already starting to see the next phase of AI, where intelligence has leapt off the screen...
NetScout data platform transforms AI-driven network operations
NetScout Systems has expanded its data platform to provide the trusted operational context required to build the foundation for enterprise AI. The NetScout data platform observes digital interactions, converts packets into high-fidelity, compact, contextualised...
Month-end reporting moves out of the dark ages
Most organisations generally have a mountain of data at hand such as staff records, customer lists, sales, expenses, emails, complaints, stock levels and supplier details, but analysed only monthly, quarterly or annually. By then, minor issues that should have been...
Your firewall is innocent
Blaming the firewall when a cyberattack gets through is a little like blaming the front door when someone walks into your house wearing a uniform. The problem is not necessarily that the door failed, the problem is that someone found another way in. By Kurt Goodall,...
Even in autonomy, human insight remains
With the advent of AI, IIoT technologies, and digital twins, today’s industrial operators no longer scramble to silence alarms, they focus on how quickly they can interpret the intelligence behind them. This is in contrast to the constant vigilance that came from...
Redefining work for the AI era
The way we work is changing faster than our organisations are changing to support it, writes Sergio Maccotta, senior vice-president and GM of SAP MEA South. From the rise of the Autonomous Enterprise to the case for embedding AI at the very core of business...
Dell 14S is built for students, college and everyday life
Dell Technologies has announced the new Dell 14S, a lightweight everyday Windows laptop designed for students and young adults who prioritise long battery life, portability, design and value. With a modern aluminum chassis, four expressive color options and up to 21...