Modernising banking and insurance for Africa’s digital economy
The future of digital banking and insurance in Africa is being shaped by forces that are transforming how people access, use and trust financial services. By Nitesh Singh, financial services and CMT lead for Accenture, South Africa A growing mobile-first population...
Why service desks are becoming business risk points
Most South African organisations rely on IT to keep operations moving. Systems must be available, devices must work, and connectivity must be reliable. Gerrit Pienaar, regional manager at IPT Yet in many businesses, IT service management still operates as a reactive...
Machine learning is unlocking credit in SA
Access to credit is a foundational enabler of economic opportunity, yet it remains out of reach for over a billion adults globally. By Francois Grobler, chief: decision analytics at Experian Africa In South Africa, the challenge is particularly sharp. More than 85% of...
Where virtualisation will take Africa’s telecommunications sector
Telecommunications has always been one of Africa’s most pioneering sectors. Though some countries may be more mature than others in terms of infrastructure and resources, the continent leads thanks to its pace of innovation. By Chris Mulder, senior solutions...
60-day rule means debit order disputes are simpler
From 13 April 2026, debit orders in South Africa will be disputable for up to 60 days – where the underlying service rules allow it. By Pieter Brand, head of product at Hyphen Both the South African Reserve Bank and the Financial Sector Conduct Authority have...
Costs, timelines and stumbling blocks: What it takes to build an SOC
For most organisations planning to build a Security Operations Center (SOC), the question is no longer whether to invest, but what it will take to make it operational. The findings of Kaspersky’s global study reveal that behind seemingly similar plans, companies face...
Healthcare under attack: why cybersecurity is now critical care
Africa’s healthcare sector is facing a silent emergency. By Kerissa Varma, chief security advisor: Africa at Microsoft Many healthcare operators, facilities and doctors across Africa already grapple with the challenges of under-resourced environments, an uneven...
How everyday users and AI experts are experiencing AI
AI commentary often falls into two extremes: The highly technical forecasts on one end, and lightweight takes on the latest viral demo on the other. But most people live in the space between – using AI daily while struggling to understand why it behaves the way it...
IBM uses AI to give fans The Masters experience of their lives
Golf fans around the world tuning into this year’s Masters are in for a treat – IBM and the Masters Tournament have announced new and enhanced digital fan features for the 90th edition of one of golf’s most iconic events. The watsonx AI-powered capabilities – the...
There’s a new BOS in town …
Based on more than a decade of research – including eight books – tech entrepreneur KK Diaz has launched an AI-powered business operating system (BOS) which he says is designed to transform how SMEs operate, scale and achieve measurable growth. “Over the past decade,...
AI will soon take over supply chain disruption resolutions
By 2031, 60% of supply chain disruptions will be resolved without human intervention as AI enables increasingly autonomous supply chains, according to Gartner. As supply chain disruptions mount from ongoing trade policy uncertainty and intensifying geopolitical...
Zoom fights off ‘aggressive competitors’ with agentic AI
Zoom has introduced a host of agentic AI features spanning Zoom Workplace, Zoom Phone, and Zoom CX. At the heart of these features lies workflow automation embedded into meetings, calls, chat, and contact centre interactions which triggers action across an...