What’s under the PBX hood?
Cloud-based telephony built on a carrier grade platform that simplifies voice? What does that even mean, and how can businesses find the right solution, asks Natalie van der Merwe, head of telephony at Vox. The cloud PBX market is expected to reach $71,75-billion by...
Master the challenges of unified comms
As the digital era accelerates, organisations increasingly demand communication solutions that are seamless, reliable, and adaptable. Unified communications (UC) platforms offer a way to streamline operations, boost collaboration, and enable real-time data flow. By:...
Alviva Group companies complete enterprise voice services rollout
Several Group companies within Alviva Holdings, one of Africa's largest providers of information and communication technology products and services, have transformed their business communications with enterprise voice services from eNetworks, a wholly-owned...
Telviva bundles add-ons
Unified communications and collaboration (UC&C) vendor and service provider Telviva has bundled its popular add-ons, as well as cucial CRM integration, into a single Telviva One Premium subscription. Telviva's chief commercial officer Rob Lith says that, in modern...
Avaya integrates Zoom Workplace
Zoom and Avaya have announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. As part of the partnership, Avaya has selected Zoom Workplace - Zoom's AI-powered collaboration platform that will include meetings,...
UCaaS solutions transform the communication landscape
South African businesses looking to rapidly modernise their communications environment and boost collaboration can benefit from implementing unified communications & collaboration as a service (UCaaS) platforms. Such solutions turn communications into a secure,...
UCaaS solutions transform the communication landscape
South African businesses looking to rapidly modernise their communications environment and boost collaboration can benefit from implementing unified communications & collaboration as a service (UCaaS) platforms. Such solutions turn communications into a secure,...
Why mid-market organisations need a unified collaboration platform
Middle-market companies are critical to the overall growth of any economy. Unfortunately, they tend to get overlooked. Startups are able to leverage tax exemptions and subsidy schemes owing to their future potential, while large enterprises enjoy profits, economic...
Cisco unveils Webex AI strategy
At WebexOne, Cisco announced a new AI strategy for Webex that will improve communication and collaboration. Unlike AI offerings that solely focus on text or documents, Webex will use real-time communications for audio and video to solve everyday challenges, such as...
Are the days of traditional phone numbers ‘numbered’?
In an era increasingly dominated by digital technology, the once-ubiquitous phone numbers are facing an uncertain future, as growth of voice over Internet Protocol (VoIP) and interconnected communication platforms is rapidly transforming the way people connect with...
Embrace the digital native culture
The digital native culture and the rapid pace of technological advancements have triggered a revolution in the way we communicate, with the proliferation of online platforms and digital communication channels. It has brought about a significant transformation, leaving...
What your telephone system can tell you about your business
Telephone systems are the primary point of contact for many businesses. They also offer insights that can improve customer satisfaction, retention and business performance. Zendesk's CX Trends 2023 Report found that 59% of consumers believe businesses should use the...