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Infobip debuts SMS in more than 100 countries

Infobip has expanded its integration with Microsoft Azure Communication Services, enabling its advanced SMS interface to connect businesses with customers in more than 100 additional countries. As enterprises face increasing complexity in customer engagement, SMS...

Everything your phone system knows about your business

If I told you that there is a tool that can provide you with deep business insights ranging from customer experience to productivity and sales, would you consider spending your money on it? What if I told you that you probably already have one and you’re just not...

Flying blind in the face of remote business edge complexity

As enterprises across Africa continue to adopt Unified Communications as a Service (UCaaS) and Software as a Service (SaaS) solutions to support their geographically dispersed operations, the complexity of maintaining these critical tools at remote site locations has...

Negotiating the logistics of change in South Africa

Rapidly evolving customer expectations are putting the logistics and transport sector under pressure to enhance customer engagement by focusing on providing real-time updates and rapid responses across multiple channels. By Pia Knežević, squad lead for mid-market at...
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