Microsoft direct routing the next rung on the DX ladder
Digital transformation is not an event or milestone, rather it is the ongoing streamlining and simplification of business processes to support better efficiency, more productive teams, better customer experience and service, and much more. And so, it would come as no...
Your phone system could save your people time
With new hires suspended by many businesses as the combined effects of slow economic growth and load shedding take hold, businesses are having to try and do more with fewer resources. For the people involved, this means risking burnout or quiet quitting unless...
Deaf students graduate from Belgium Campus
In what is thought to be a South African first, six deaf IT students are graduating this Friday (12 May) from Belgium Campus iTversity NPC, each with a three-year Bachelor of Information Technology (BIT) degree. "We collaborate with the industry to provide these...
Get more out of your telephony investment in 2023
At the start of what could be a tough and uncertain year, businesses should seize the low-hanging fruit to achieve cost savings and efficiencies. For many, this means optimising their telephony. This is according to Nic Laschinger, chief technology officer at Euphoria...
Top technologies business owners should invest in
Delivering excellent customer experiences during the peak festive shopping season is an ongoing area of focus for business owners. With the shopping rush in full swing, lessons are being learnt and plans made for improved performance in 2023. Technology can help....
Why customers and CFOs gravitate towards unified communications
The way customers communicate with companies has evolved rapidly, which is why businesses are now placing a greater focus on delivering on the unprecedented flexibility and convenience demanded by customers. To avoid being left behind by competitors and new...
Telephony can simplify billing, data security and compliance for legal practitioners
Technology is changing the way businesses operate at unprecedented rates, including the legal profession. From virtual hearings to background checks, file sharing and research, technology is changing the way law is practised across the world. While some would argue...
Cisco tackles video-meeting fatigue
A recent study focused on executives and knowledge professionals commissioned by Cisco and conducted by Dimensional Research showed that more than half (56%) of employees spend most of their time in meetings when working remotely with 33% saying that it takes up half...
Cutting costs in the hospitality industry
As rising fuel prices and global economic upheaval continue to increase the cost of flights and leisure travel, local and international hospitality businesses are feeling the pinch. Companies in the sector need to evaluate how they can improve guest experiences while...
Copper to cloud: welcome to the communication revolution
Once upon a time, long ago, a farmer with his plough, hoe and sickle would have looked at a horse-drawn harvester with suspicion - it can’t do what I can do, surely? Later, engine driven equipment all but changed agriculture for good, fundamentally shifting the...
Cisco technology facilitates hybrid work
Almost 95% of South African employees surveyed in the latest Cisco Global Hybrid Work Study want to work either in a hybrid or fully remote work way. To assist organisations in facilitating such an enabling environment, Cisco has announced the Webex Room Bar and Cisco...
The future of unified communications starts today
The strides made in our industry over the past few years have drastically changed what is possible for business communication, but have also changed what's expected as a baseline to remain competitive and efficient. By Tim Wood, executive head: IS and IT at Vox...