Cisco unveils Webex AI strategy
At WebexOne, Cisco announced a new AI strategy for Webex that will improve communication and collaboration. Unlike AI offerings that solely focus on text or documents, Webex will use real-time communications for audio and video to solve everyday challenges, such as...
Are the days of traditional phone numbers ‘numbered’?
In an era increasingly dominated by digital technology, the once-ubiquitous phone numbers are facing an uncertain future, as growth of voice over Internet Protocol (VoIP) and interconnected communication platforms is rapidly transforming the way people connect with...
Embrace the digital native culture
The digital native culture and the rapid pace of technological advancements have triggered a revolution in the way we communicate, with the proliferation of online platforms and digital communication channels. It has brought about a significant transformation, leaving...
What your telephone system can tell you about your business
Telephone systems are the primary point of contact for many businesses. They also offer insights that can improve customer satisfaction, retention and business performance. Zendesk's CX Trends 2023 Report found that 59% of consumers believe businesses should use the...
Leverage unified commerce for customer-centric retail success
Understanding the changing consumer journey is paramount in today's ever-evolving retail landscape. Retailers must embrace agile and responsive strategies to meet rising customer expectations and seamlessly navigate a vast array of shopping experiences. This is...
NoPBX enables app-based switchboard creation
The latest version of the South African-developed NoPBX app now enables a 100% smartphone app-based PBX sign-up experience. "For the first time, corporates and SMEs alike can create their own cellular-based hosted switchboard using just a smartphone app. No web-based...
Build future-proof comms, collaboration with UCaaS
We've come a long way since the rush to enable everyone to work remotely during the first lockdowns in 2020. By Phumelela Ndobo, business development executive for unified communications and collaboration at +OneX But, it's fair to say that most organisations still...
Unified communications can power the modern-day hybrid workplace
In the current era of remote work, companies that have not yet implemented unified communications as a communication platform for employees may find themselves at a disadvantage compared to their competitors who have already made the transition. By Dharshan Naidoo,...
Microsoft direct routing the next rung on the DX ladder
Digital transformation is not an event or milestone, rather it is the ongoing streamlining and simplification of business processes to support better efficiency, more productive teams, better customer experience and service, and much more. And so, it would come as no...
Your phone system could save your people time
With new hires suspended by many businesses as the combined effects of slow economic growth and load shedding take hold, businesses are having to try and do more with fewer resources. For the people involved, this means risking burnout or quiet quitting unless...
Deaf students graduate from Belgium Campus
In what is thought to be a South African first, six deaf IT students are graduating this Friday (12 May) from Belgium Campus iTversity NPC, each with a three-year Bachelor of Information Technology (BIT) degree. "We collaborate with the industry to provide these...
Get more out of your telephony investment in 2023
At the start of what could be a tough and uncertain year, businesses should seize the low-hanging fruit to achieve cost savings and efficiencies. For many, this means optimising their telephony. This is according to Nic Laschinger, chief technology officer at Euphoria...